Wetroom Repairs


Tiled Wetroom and Stone Shower Tray Repairs

Do you have a leaking wetroom?  Or a leaking shower tray? Then Solidity can help.

In fact about 30% of our shower tray and wetroom business comes from the inappropriate specification of materials chosen by, in the main, professional interior designers, but often by architects too.

It is a myth that tanking is the answer to all wetroom issues; it is vital that the finished surface is non-porous and this is particularly hard to achieve with stone as the sealers wear off very quickly. The worst materials to choose for a bespoke shower tray or wetroom are limestone, slate and travertine, as they are very porous and go considerably softer when wet.

One Tale of Woe

This limestone shower tray was installed by a reputable high end kitchen and bathroom dealer in the Ascot area. Approximately 1 year after installation it started to leak into the kitchen below. Eventually the dealer refused to help anymore despite not fixing the problem. After a long list of trades people had tried to repair the tray, the home owner came to Solidity.

The only option was to remove the tray and investigate. Stone is porous. Only after treating the stone with a sealant is it suitable for wet areas, and if you don’t seal it regularly, it will leak. This is why all stone shower installations should be tanked and this one was no exception. The tanking was done using fibreglass to a high standard. The problem was that the stone was not sealed often enough. This bathroom was used by the whole family every day as it has the best shower, and this wore away the sealant very quickly. The missing sealant allowed water into the tanking in large quantities, which led to mould build up between the tanking and the stone. The combination of dirty standing water and mould, meant the tray started to smell and eventually the mould blocked the path from the tanking to the waste.

Bottom right is the result of all this water. At this stage the fitter was working between taking breaths out of the window; the smell was horrendous.


The tray was replaced using Moonscape Quartz HI-MACS which is non-porous and won’t suffer the same problems. Our work is covered by the LG HI-MACS 15 year warranty.





Another Tale of Woe

We have absolutely no idea why this architect thought putting limestone slabs on plywood bearers would be a good idea. The stone was so porous that the colouration from the wood came back up through the stone. Fortunately, the damage was only cosmetic as the tanking was very well done using fibreglass.

This job was tricky as detailing needed to be sympathetic to a house interior that had been completely designed by an architect.

The tray was replaced using Arctic Granite HI-MACS which is non-porous and won’t suffer the same problems. Our work is covered by the LG HI-MACS 15 year warranty.


 And Another Tale of Woe

A multi-million pound house refurbishment with an Interior Designer to make a colossally expensive mess of a wetroom floor. Note the extra long, specially fabricated, stainless steel waste which ruined the structural integrity of the floor, allowed the tanked ply to flex, and make the grout crack etc, etc.

We were not happy with this job. On this occasion the mixture of natural and synthetic materials jarred against one another; this could have been avoided by using a more natural looking HI-MACS colour rather than the solid colour the client chose. However, the floor works perfectly now, the drawing room below could finally be re-decorated, and the client loved it.


The tray was replaced using Almond HI-MACS, which is non-porous and won’t suffer the same problems. Our work is covered by the LG HI-MACS 15 year warranty.


Before you Contact Us

1st things first. We often see people rip out the floor and rupture the tanking, only to find out it was the plumbing from the valve to the rose or hand set hose connection at fault. It may sound stupid, but 99% of plumbers do not check these connections because they are a bit awkward. A couple of hours for a plumber to check these out could save thousands of pounds.

2nd thing second. Has any of the grout between the floor tiles cracked? This is a sign that the wrong tiling products have been used. If you can find your builder or tiler then a legal sounding letter may get him to come and correct his poor workmanship. Regrettably, he will need to replace the floor and tiles, but it may not cost you any money.

3rd thing. Check the wall tiles. Are there cracks in the tiles, cracks in the grout or silicone sealant which is peeling away or blackening? This is probably caused by settlement. It may be possible to re-seal the silicone joints for a temporary fix, but it will be temporary. The tray will eventually leak. NOTE:- Tiles must be bone dry before trying to re-seal them and it may take several weeks for the installation to dry out enough to re-seal it.

4th thing. The problem may be the porous stone. If the limestone is not properly and regularly sealed, it goes porous and the water gets behind the tiles. The same for the grout; floor grout cracks and must be maintained before the water gets in and destroys the adhesive (yes, even water proof adhesive gets wrecked) and you are stuffed. The only solution is to take out the floor and replace it. We see this at least twice a week. Limestone in frequently-used-wetrooms and busy people, are not a good mix.

We have done many thousands of wetroom repairs and have 100% satisfaction. We have always given a 15 year warranty and have had no significant claims; we get the occasional call asking us to replace discoloured silicone sealant, but that is it.

Please send us some photos and sizes and we will provide a quote.

If the quote is OK we’ll come and do a survey.

The Standard Route to Fixing

We come and do a survey and advise you or your builder what removal and preparation work is required. Normally, the floor needs to be removed in the wet area and the first course of tiles removed from the wall. If you do not have access to spare wall tiles we will need to work out a way to make good.

Once the floor is ripped out we come back and take a template of the area.

We go away and make the floor, then 7-10 days later we return to fit it.

Then your builder will need to make good the wall tiles.